Before you choose an orchid or plant(s) and complete your order, please read bellow about what to expect once you receive your plant (s) and about our policies.

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Things to know before you buy a plant(s):

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1.  Orchids are in the plant family so are living and perishable, and just like any living things require proper              environment and care.

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2.  Our job is to choose the healthiest and best looking plant(s) for you. Once a plant is delivered to you it is            beyond our control, and we cannot be responsible for a plant behavior in its new environment.

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3.  There is no 100% guarantee that your plant will survive and thrive in your space. We recommend                          to contact us as soon as you see any signs of distress. We are always here to answer any questions and              provide recommendations on how to keep your plant happy.

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4.  We provide care instruction, but these instructions are just a guidelines and watering frequency, care                  routine will vary depending on temperature, air circulation, light and humidity in a space.

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5.  All plants go through acclimation period after being delivered and during major season changes. Some             lower leaves might turn yellow or brown, plant might drop some leaves during these periods.

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6.  Make sure your plant is not placed near Heat or AC source. It is best to keep consistent room temperature        throughout the seasons and not turn off Heat or AC when away or traveling. The best temperature ratio            for almost any plant is 60F-75F.

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PLANT RETURN POLICY

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1. We offer 7 day trial period.

     If you have changed your mind or not satisfied with your purchase, no worries, just notify us within first 7             days via and we will come and pick up the plant or arrangement.  

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PLANTS REPLACEMENT POLICY

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1. If your plant(s) or planter(s) arrive damaged, we will replace it free of charge. Notify us within first 24 hours        via replacement request form, and we will send a replacement asap.

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2. After 7 days period, we offer replacement discount 40% off of an original price for a plant replacement for        an existing planter ONLY. Local Delivery fee + Sales tax will apply. Pick-up and delivery fees vary depending      on a pick up location.

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CANCELLATION POLICY

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1.  If order is canceled by a customer prior a delivery date, a customer will get a full refund.

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2.  If order is canceled on a day of delivery, a customer will get a full refund minus re-stocking fee of $40.00             per plant. Send us cancellation request via cancellation request form.

 

We will do our best to accommodate your requests.